Gambling Site Assistance

Written support for online sports betting account issues, responsible gambling concerns, and formal correspondence.

I provide structured, written assistance for individuals who believe something may have gone wrong with their online sports betting account.

Written only — no phone calls Online sports betting only — no casino/pokies Not a lawyer — no legal advice No guarantees

Why people request an eligibility assessment

In some circumstances, online sports betting operators may fail to comply with their own terms, internal procedures, or responsible gambling obligations.

Examples can include:

  • Continuing to accept bets despite clear indicators of gambling harm
  • Failing to act on responsible gambling flags or customer requests
  • Allowing account activity that may conflict with stated rules or safeguards
  • Process failures, delays, or inconsistencies in account management
Why this matters: in some circumstances, failures by betting operators can result in refunds, credits, or negotiated settlements (where appropriate). The $30 written assessment is designed to help establish whether there may be a reasonable basis to explore further steps.

What this service covers

I assist clients with:

  • Reviewing online sports betting account activity and betting statements
  • Identifying potential responsible gambling or process concerns
  • Preparing clear, professional written correspondence
  • Helping clients understand their options before taking further steps
  • Organising information for internal reviews or escalation where appropriate
Scope: This service is limited to online sports betting sites only. Casino, pokies, and land-based gambling matters are not covered.

How it works

1
You email to request an eligibility assessment
Tell me the betting site involved, your concern, and the approximate timeframe.
2
You are provided instructions and payment details
You’ll be told exactly what is required for the written assessment.
3
You supply required information and betting statements
Statements are required before any assessment can be completed.
4
A written eligibility assessment is completed
All assessments are conducted in writing only.
5
You receive a clear written outcome and next-step options
You’ll be told whether further steps may be appropriate.

All assessments are conducted in writing only. No phone calls or live consultations are offered.

$30 Written Eligibility Assessment

The eligibility assessment is designed to determine whether your circumstances may warrant further action.

Focus of the assessment: identifying whether there are indicators that an operator may not have met its stated obligations, policies, or procedures. This does not determine outcomes or guarantee compensation, but helps establish whether there may be a reasonable basis to explore further steps.

What the assessment includes:

  • Review of information you provide
  • Review of betting statements (required)
  • Consideration of account activity, patterns, and relevant indicators
  • A written outcome explaining whether further steps may be appropriate

What it does NOT include:

  • Contact with betting operators
  • Drafting or sending letters
  • Complaints or escalation
  • Legal advice
  • Guaranteed outcomes
Fee note: Once the review has commenced, the assessment fee is non-refundable.

About this service

I work as a consumer advocate, assisting individuals to organise information, understand processes, and communicate clearly regarding online sports betting concerns.

My approach is:

  • Calm
  • Evidence-based
  • Non-adversarial

I aim to help clients understand where they stand before they invest time, money, or emotional energy into further steps.

Important: I do not provide legal services and do not act as a lawyer.

Request an eligibility assessment

Use the message box below to generate a pre-filled email to help@gamblingsiteassistance.com.au.

Email:

Please include: the betting site involved, a brief description of your concern, and the approximate timeframe.
Do not send betting statements until instructions are provided.